学历要求：本科
工作经验：1年工作经验以上或优秀应届毕业生， 有B2C经验优先
职位描述及职责：
- 详细了解公司服务，能够按照公司标准进行热线接听及邮件沟通，准确、及时、耐心解答客户的咨询及问题，提供合适的解决方案；
- 解决客户的合理诉求，降低客户投诉，增加客户满意度；
- 具备市场敏锐度，准确把握客户的需求，将客户需求及沟通状态及时传达给总公司；
- 及时完成新客户订单及后续咨询工作，维护好与客户之间的关系，收集客户反馈并分析；
- 收集市场情报，配合市场部开发潜在客户，提供创新服务；
- 处理日常工作，及时完成部门主管布置的工作
任职要求：
- 精通英文，能英语口语及书写沟通， 将英文作为工作语言；
- 较强的沟通能力、与不同国籍同事互动的能力；
- 具备一定的销售技巧，良好的客户服务意识、有责任心、善于沟通、良好的沟通技巧、人际关系处理能力及理解能力;
- 具备市场敏锐度，与市场部合作，开发潜在客户；
- 有一定的销售能力及协调能力；
- 能承受较大的工作压力，善于独立分析问题的重点，高问题效处理；
- 有团队意识，有创新意识，工作富有热情。
The Associate Translator is involved in high-quality translation (Simplified Chinese <> English) of a client project via either actual translation of the documents or the review of the translation performed by a freelancer. Further, the translator also responds to any client queries that may arise after the delivery of the project.
Essential Duties and responsibilities
- Provide high-quality translation of documents (mostly, research papers) from Simplified Chinese to English and vice versa
- Perform a quality review on documents translated by other translators
- Respond to client queries post delivery
- Work with the Quality Manager in resolving customer dissatisfaction cases and providing strong solutions to ensure customer delight
- Work with other teams (such as customer service and editing teams), based on the requirement of the client’s project
Knowledge and Skills
Bachelor or Master degree in Translation is preferred.
5+ Years as a translator or translation expert for Simplified Chinese to English Translation.
- Strong English language skills
- Strong Chinese language skills
- Working understanding of computer-assisted translation (CAT) tools Must have in-depth understanding of requirements of a typical translation customer requirement
- Strong customer focus
- Strong focus on quality and timeliness
- Good communication skills (e-mail and verbal)
